Privacy Policy

The short version

If you just browse this site and decline analytics, we collect no information that could identify you. If you send a reservation request or contact message, we collect what you type into the form so that we can contact you about a unit. We do not sell anything to anybody.

When you send us a request or message

The reservation form asks for your name, phone number, email address, the unit size you want, a move-in date, an expected term, and anything you choose to add in the notes. The contact form asks for your name, email address, optional phone number, and message.

That information is submitted through Netlify Forms, a service run by Netlify, Inc., which hosts this website. It is stored in our account there and emailed to us. We use it to answer your enquiry and arrange a unit. We do not use it for marketing unless you ask us to, and we do not pass it to anyone else.

It is never sent to Google Analytics. When a request is submitted successfully, the only thing recorded for analytics is that a request happened and what kind it was — not who sent it or what it said.

Counting visits

We keep a simple count of things that happen on this site: how many times a page was viewed, which unit sizes people click on, and how many reservation requests were sent. These are plain totals. No cookie is set, no identifier is assigned to you, and no IP address is stored. There is no way for us to work out from these counts that any particular visit was yours.

This runs whether or not you accept analytics, because it does not collect anything about you as a person.

Google Analytics — only if you accept

If you accept on the banner, we load Google Tag Manager, which runs Google Analytics 4. This sets cookies in your browser and sends information to Google about how you used the site: pages viewed, roughly where in the world you are, what kind of device you used, and which of a small set of actions you took — tapping the phone number, the email address, the directions link, or successfully sending a reservation request.

We use it to understand which pages bring in enquiries and whether advertising is worth continuing.

We do not send Google your name, your email address, your phone number, your move-in date, or anything you typed in the notes field — not in the data we send, not in the page address, and not hidden in a link. If you arrive from a Google ad, your browser carries an advertising click identifier, which we keep for the length of your visit so that Google can match an enquiry to the ad that produced it. That identifier is not your name and we do not combine it with anything that is.

Google acts as our analytics provider and processes this data on servers that may be outside Canada. Google's own handling of it is covered by Google's privacy policy.

If you decline, none of this happens. Google Tag Manager is never loaded at all, no Google cookie is set, and nothing is sent.

Changing your mind

You can change your choice at any time using the button below, or the "Analytics choices" link at the bottom of any page. If you withdraw consent, we stop sending anything to Google, delete the Google analytics cookies we can reach from this site, and reload the page so that nothing further is collected.

Some Google cookies may be set on domains this site cannot reach. Clearing site data in your browser settings removes those.

How long we keep things

Reservation requests and contact messages stay in our Netlify account and our email until we no longer need them to serve you. Visit counts are kept as daily totals and are not tied to anyone. Google Analytics data is retained according to the setting on our Google Analytics property.

Asking us about your information

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Use our contact form or call (250) 804-6232.

Strong Self Storage, 1155 Lakeshore Drive West, Salmon Arm, BC V1E 1E4.